WHAT MAKES PRIMECALL DIFFERENT

24 Dec WHAT MAKES PRIMECALL DIFFERENT

The Covid-19 pandemic was an eye-opener in more ways than one. There was a lot of struggle for businesses and companies that stuck to the old ways, especially communication-wise. However, those who integrated the RIGHT Voice Over Internet Protocol (VOIP) services, enjoyed seamless communication and collaboration despite the hassles that came with the pandemic.

It is important to note the emphasis on “right” as used above. True, the very use of VOIP in your business operations is sure to improve your company’s collaboration and productivity. But with the right service provider, your business can grow to a whole new level.

Here are a few things that make the right service provider stand out from the crowd. You will discover that PrimeCall fits the bill perfectly.

• HANDS-ON SERVICES

VOIP services can be provided to you from anywhere in the world and that’s okay. However, certain issues may arise where you would need the physical presence and expertise of your service provider. With many service providers, distance could prove to be an obstacle. In cases where they can offer you hands-on services, you may have to wait for a long time, time you or your customers don’t have.

One of the things that make PrimeCall the “right” VOIP service provider for your business is that we are local. And when issues arise, we are here to help you solve them in next to no time. This ensures that your business doesn’t experience long downtimes and customers can stay happy.

We also provide training services. We show you how things work. With that knowledge, you are in a better position to fully utilize the numerous features we provide.

• BUSINESS-SPECIFIC FEATURES

There are hundreds of VOIP service providers within the United States alone, each of which has tens if not, hundreds of features. The sheer number of features is one of the reasons why VOIP is highly desirable. However, it also presents a unique problem for businesses. How do you know what features your business needs?

It is quite normal for VOIP service providers to say things such as; “tell us the features you need and we’ll do it for you.” But it is possible that you may not have a clear picture of what your business truly needs, especially if you are new to the world of cloud telephony. Even if you have a clear picture of what you want, you still may not know how much better or worse certain other features, you are not privy to, will make your business.

The right service provider will tailor their features to your business. That’s what we do at PrimeCall. We have more than 200 features that we provide to our clients. But we understand that you don’t need them all and that you may not know exactly which you truly need. Thus, we do more than just ask you to “tell us what you need.” We go the extra mile, trying to understand your workflow and then match it with the right features for your business.

The following are some of our elite business features to emphasize the point:

• Interactive Voice Response (IVR):  If you’ve ever made a call and heard words such as “press 1 for… press 2 for…” then you already know what an IVR is. It’s a system, sort of like an auto attendant, put in place by certain companies to quickly respond to customers’ needs. These needs are classified and when a customer selects their category, they are routed to the right resource for their needs.

When used right, the IVR makes even small businesses seem large and increases your customer’s trust. At PrimeCall, we tailor your IVR to suit your needs. We help you decide if the structure should be as simple as the “press 1 for…” scenario or if a more complex and interconnecting tree of menus is required. We could set it up in such a way that customers get direct access to specific departments or to critical teams within that department. That way, customers’ needs are catered to quickly, making them happy. Suffice it to say that if your customers are happy, so will you because your business is sure to grow.

• Queuing and Ring Group:

We’ve all had to stand in line at some point, waiting to be served. Queuing in VOIP is no different, only this time it is virtual. Customers follow preset criteria and are placed on hold until the ideal agent is available to cater to their needs. Used with IVR, queuing aims to reduce hold time and the time needed to resolve an issue.

It is common to have to wait in such queues for a long time. But if properly managed, this can be drastically reduced. At PrimeCall, we use features such as Automatic Call Distribution and Call Routing to get customers the ideal agent for their issues.

We also have the ring group feature to reduce wait time. Here, the customer calls a single extension but a group of extensions or telephones ring simultaneously until a member of the group picks up. These extensions lead to a very specific group within the company that possesses/renders a particular skillset/service.

The bottom line is, we tailor all of these features to your needs, thus improving customer satisfaction, increasing employee productivity and satisfaction, and boosting your company’s image. If that sounds like what you want, reach out to us at www.primecall.com to discuss the exact needs of your business. Remember, we’re right next door.