Privacy Policy.

1Scope of This Privacy Policy

This Privacy Policy applies to personal information PrimeCall processes in connection with:

• PrimeCall websites and online forms;
• Mobile, desktop, and web applications;
• VoIP, telephone, messaging, fax, voicemail, and contact-center services;
• Customer portals, billing systems, and support platforms;
• Sales, demonstrations, marketing, and customer communications;
• PrimeCall-provided or configured equipment; and
• Other products and services that reference this Privacy Policy.

This Privacy Policy does not apply to third-party websites, applications, or services that maintain their own privacy policies.

2PrimeCall's Role

PrimeCall primarily provides business communication services to organizations.

When we collect information directly from a business customer to establish and manage its account, PrimeCall generally determines how that information is processed.

When PrimeCall processes calls, messages, recordings, contact lists, faxes, or other information at the direction of a business customer, that customer may control the information and PrimeCall may act as its service provider or processor. Requests concerning customer-controlled information may need to be directed to the applicable business customer. When appropriate, we may forward a request to that customer.

Customers are responsible for providing legally required notices and obtaining any necessary permissions or consents from their employees, users, callers, message recipients, and other individuals whose information is processed through the Services.

3Information We Collect

Depending on how you interact with PrimeCall, we may collect the following categories of information.

A. Account and Contact Information

• Name, business name, title, and department;
• Business or service address;
• Email address and telephone number;
• Username, account identifier, and authentication information;
• Authorized users, administrators, and account contacts; and
• Communication preferences.

Passwords are stored using appropriate security protections and are not intended to be stored in readable form.

B. Customer and Transaction Information

• Services ordered, account status, and subscription details;
• Invoices, payment status, transaction history, and billing records;
• Equipment purchases, rentals, leases, and returns;
• Contracts, service requests, and customer correspondence; and
• Limited payment-related information.

Payments may be processed by third-party payment processors. PrimeCall may not receive or store complete payment-card details when payment information is submitted directly to those providers.

C. Telecommunications and Service-Usage Information

• Telephone numbers assigned, called, or messaged;
• Calling-party and called-party information;
• Date, time, routing, duration, and disposition of communications;
• Call-detail records and feature usage;
• Extension and device-registration information;
• Messaging, fax, voicemail, and contact-center activity;
• Service configuration, quality, performance, and diagnostic information; and
• Information that may qualify as Customer Proprietary Network Information ("CPNI") under applicable law.

D. Communications and Content

Depending on the Services selected and configured by the customer, we may process:

• SMS and MMS messages;
• Fax documents;
• Voicemail messages;
• Call recordings;
• Audio or video conference content;
• Call transcripts, summaries, or analytics;
• Contact lists and address books uploaded by users;
• Files or attachments transmitted through the Services; and
• Communications submitted to customer service or technical support.

PrimeCall processes this content to provide the requested Services, maintain security, troubleshoot problems, comply with applicable law, and fulfill customer instructions.

E. Device, Network, and Technical Information

• Internet Protocol ("IP") address;
• Browser type and version;
• Operating system and device type;
• Device identifiers;
• Application version;
• Login activity;
• Network and connectivity information;
• Session, performance, crash, and diagnostic data; and
• Security events and suspected fraudulent activity.

F. Location-Related Information

PrimeCall does not use its applications to continuously track the precise GPS location of users.

We may nevertheless collect or process:

• Billing and service addresses;
• Registered E911 or dispatchable-location information provided by the customer or user;
• Approximate location inferred from an IP address;
• Location information required to route or support emergency communications; and
• Device location information if a particular feature requires it and the user grants permission through the device or application.

Registered emergency-service location information must be kept accurate by the customer and its users. Location information used for emergency calling may be disclosed to emergency-service providers and other parties involved in routing or responding to an emergency communication.

G. Website and Cookie Information

When you visit our website, we and authorized providers may use cookies, pixels, logs, and similar technologies to collect information about:

• Pages viewed and links selected;
• Date and time of visits;
• Referring websites;
• Browser and device characteristics;
• Website performance; and
• Interactions with forms, campaigns, and advertisements.

You may manage cookies using browser settings or any cookie-preference tool we provide. Disabling cookies may affect certain website features.

H. Information From Other Sources

We may receive information from:

• Your employer or organization;
• Account administrators and authorized users;
• Telecommunications carriers and service providers;
• Equipment suppliers and technology partners;
• Payment processors;
• Identity, fraud-prevention, and security providers;
• Marketing and lead-generation sources;
• Publicly available sources; and
• Business partners and referral sources.

4How We Use Personal Information

PrimeCall may use personal information to:

• Establish, authenticate, administer, and secure accounts;
• Provide, activate, configure, maintain, and support the Services;
• Route calls, messages, faxes, voicemail, and emergency communications;
• Provision telephone numbers, devices, applications, and service features;
• Process payments, prepare invoices, and maintain transaction records;
• Monitor service performance, troubleshoot technical issues, and prevent outages;
• Detect fraud, abuse, unauthorized access, spam, and security threats;
• Provide customer service and technical support;
• Develop, test, analyze, and improve our Services;
• Communicate service notices, maintenance alerts, security warnings, and account updates;
• Send offers or marketing communications where permitted by law;
• Enforce contracts, acceptable-use requirements, and other policies;
• Protect PrimeCall, our customers, users, and the public;
• Comply with legal, regulatory, tax, accounting, and law-enforcement requirements; and
• Carry out other purposes disclosed when information is collected.

We may aggregate or de-identify information so it can no longer reasonably be associated with an individual. We may use and disclose aggregated or de-identified information for lawful business purposes and will not attempt to re-identify it except as permitted by law.

5Legal Bases for Processing

Where applicable law requires a legal basis, PrimeCall may process personal information based on:

• Performance of a contract or actions requested before entering a contract;
• Our legitimate business interests;
• Compliance with legal obligations;
• Protection of an individual's vital interests;
• Consent; or
• Another lawful basis permitted by applicable law.

Where processing relies on consent, you may withdraw that consent, subject to applicable legal and contractual limitations.

6How We Disclose Information

PrimeCall may disclose personal information as described below.

A. Service Providers and Contractors

We may disclose information to vendors that provide hosting, cloud infrastructure, telecommunications, messaging, fax, payment processing, analytics, security, customer support, billing, professional, and similar services.

These providers are permitted to process information only for authorized purposes and are expected to protect it under contractual or legal obligations.

B. Telecommunications and Emergency-Service Providers

We may disclose information to carriers, messaging providers, number-porting administrators, emergency-service providers, public-safety answering points, and other entities necessary to route, deliver, secure, and support communications.

C. Your Organization

If your account is provided or managed by an employer or another organization, its administrators may be able to access and manage account information, communication records, recordings, messages, settings, and other information associated with that organization's Services.

D. Business Partners and Integrations

If a customer enables an integration or requests that PrimeCall connect with another platform, we may disclose information as necessary to provide the integration. Information received by the third party is governed by that party's privacy practices.

E. Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, legal process, subpoena, court order, or government request;
• Protect the rights, property, safety, or security of PrimeCall or others;
• Investigate fraud, abuse, harassment, security incidents, or illegal activity;
• Enforce our agreements and policies; or
• Respond to an emergency involving a risk of death or serious physical injury.

F. Business Transfers

Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction. Any successor will remain subject to applicable legal requirements concerning the information it receives.

G. At Your Direction

We may disclose information when you or an authorized administrator requests or authorizes us to do so.

7Sale and Sharing of Personal Information

PrimeCall does not sell personal information for monetary consideration.

PrimeCall also does not share personal information for cross-context behavioral advertising as those terms are defined under the California Consumer Privacy Act.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

If our practices change, we will update this Privacy Policy and provide any notices and opt-out methods required by applicable law.

8Customer Proprietary Network Information

Certain information concerning a customer's telecommunications services may qualify as CPNI. This may include the telephone numbers called, the frequency, duration, timing, destination, location, and technical configuration of calls, as well as information contained in customer bills.

To the extent applicable, PrimeCall protects and uses CPNI in accordance with federal law and Federal Communications Commission requirements. We may use CPNI to provide and bill for the Services, protect customers and networks, prevent fraud, comply with law, and offer related services as legally permitted.

PrimeCall may require authentication before disclosing CPNI or making certain account changes.

9Call Recording, Monitoring, and Transcription

Certain Services allow customers to record, monitor, transcribe, summarize, or analyze calls and other communications.

Recording and monitoring laws vary by jurisdiction. Some jurisdictions require the consent of every participant. Customers are solely responsible for:

• Determining whether recording or monitoring is lawful;
• Providing legally required notices;
• Obtaining all required consents;
• Configuring recording features appropriately; and
• Establishing suitable retention and deletion settings.

PrimeCall may record customer-support or sales calls for training, quality assurance, security, and recordkeeping when notice is provided or as otherwise permitted by law.

10SMS and MMS Messaging

When you use our messaging Services, PrimeCall and its providers may process telephone numbers, message content, attachments, timestamps, delivery records, opt-in or opt-out records, and related routing information.

Message content and consent records may be disclosed to carriers, messaging providers, regulators, or industry oversight organizations when necessary to deliver messages, investigate abuse, verify compliance, or satisfy legal requirements.

Marketing text-message consent is not a condition of purchasing PrimeCall services unless clearly stated otherwise. Recipients may reply STOP to supported messages to opt out and HELP for assistance. Message and data rates may apply.

Customers using PrimeCall messaging Services are responsible for obtaining required consent, honoring opt-out requests, and complying with applicable messaging laws, carrier rules, and campaign-registration requirements.

11Marketing Communications

You may unsubscribe from promotional emails by selecting the unsubscribe link in the message or contacting us.

Even if you opt out of marketing, we may continue sending non-promotional communications concerning your account, invoices, security, outages, maintenance, legal notices, or requested support.

12Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Maintain and provide an active account;
• Complete transactions and provide customer support;
• Satisfy customer-configured retention periods;
• Meet tax, accounting, telecommunications, and regulatory requirements;
• Resolve disputes;
• Enforce agreements;
• Prevent fraud and abuse; and
• Establish, exercise, or defend legal claims.

Retention periods vary based on the type of information, the Services involved, customer settings, contractual commitments, and applicable law.

When information is no longer required, we may delete, anonymize, or securely isolate it. Information may remain temporarily in backups or archives until those systems are overwritten according to established retention schedules.

13Information Security

PrimeCall uses administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include access controls, authentication, encryption where appropriate, monitoring, backups, employee training, and vendor-management procedures.

No electronic transmission, network, or storage system is completely secure. PrimeCall cannot guarantee absolute security, and users are responsible for maintaining the confidentiality of their credentials and promptly reporting suspected unauthorized access.

14Your Privacy Rights

Depending on where you reside and subject to applicable exceptions, you may have the right to:

• Confirm whether we process your personal information;
• Request access to or a copy of your personal information;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Obtain certain information in a portable format;
• Opt out of the sale or sharing of personal information;
• Opt out of targeted advertising or certain profiling;
• Limit certain uses or disclosures of sensitive personal information;
• Withdraw consent where processing is based on consent; and
• Appeal a decision concerning a privacy request.

PrimeCall will not unlawfully discriminate against you for exercising an applicable privacy right.

These rights are not absolute. For example, we may retain information needed to provide requested Services, protect security, complete transactions, comply with law, or establish or defend legal claims.

15California Privacy Rights

If the California Consumer Privacy Act applies to PrimeCall's processing of your information, California residents may have the rights to know, access, correct, or delete personal information and to receive information about applicable categories of collection, use, and disclosure.

California residents may also have the right to opt out of the sale or sharing of personal information and to limit certain uses of sensitive personal information. As stated above, PrimeCall does not currently sell personal information or share it for cross-context behavioral advertising.

For the purposes described in this Privacy Policy, PrimeCall may collect the following statutory categories:

• Identifiers;
• Customer-record information;
• Commercial information;
• Internet or electronic-network activity;
• Geolocation-related information;
• Audio, electronic, visual, or similar information;
• Professional or employment-related information;
• Sensitive personal information, such as account credentials, communication content, and precise location when applicable; and
• Inferences derived from service, account, or usage information.

We collect these categories from the sources described in Section 3 and use and disclose them for the purposes described in Sections 4 and 6. We retain them according to Section 12.

16Submitting a Privacy Request

To submit a privacy request, contact PrimeCall using either of the following methods:

• Email: support@primecall.com
• Telephone: 844-597-7463

Please include enough information for us to understand and respond to your request. We may need to verify your identity and authority before completing it. Verification may require confirming account information, control of an email address or telephone number, or other information reasonably related to the request.

An authorized agent may submit a request where permitted by law. We may require proof of the agent's authority and may ask the individual to verify their identity directly.

If PrimeCall processes the requested information solely on behalf of a business customer, we may direct the request to that customer.

17Global Privacy Control and Do Not Track

Where required by applicable law, PrimeCall will treat a recognized browser-based opt-out preference signal, such as Global Privacy Control, as a request to opt out of applicable sale or sharing for the browser or device sending the signal.

Because PrimeCall does not currently sell personal information or share it for cross-context behavioral advertising, such a signal may not result in a visible change to your experience.

Some browsers offer a "Do Not Track" setting. Because there is no universally accepted standard for responding to Do Not Track signals, our websites may not respond to those signals except where required by law.

18Children's Privacy

PrimeCall's Services are intended for businesses and are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13 without legally required authorization. If we learn that we collected such information in violation of applicable law, we will take reasonable steps to delete it.

A parent or legal guardian who believes a child has provided information to PrimeCall may contact us at support@primecall.com.

19International Processing

PrimeCall and its providers may process and store information in the United States and other countries where they operate. Those countries may have privacy laws that differ from the laws where you reside.

Where required, we use legally recognized safeguards for international transfers of personal information.

20Third-Party Services and Links

The Services may contain links to or integrations with third-party websites, applications, equipment, or platforms. PrimeCall does not control and is not responsible for the privacy, security, or content practices of unaffiliated third parties.

We encourage you to review the privacy policies of third-party services before providing information or enabling an integration.

21Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, practices, technologies, or legal obligations.

When we make changes, we will update the "Last Updated" date. If changes are material, we may provide additional notice through our website, an application, the customer portal, or email where appropriate.

Your continued use of the Services after an updated Privacy Policy becomes effective is subject to the updated policy, except where applicable law requires additional notice or consent.

22Contact Us

Questions, concerns, or complaints regarding this Privacy Policy or PrimeCall's privacy practices may be directed to:

PrimeCall Communication

Email: support@primecall.com

Telephone: 844-597-7463

Website: https://primecall.com