A 10-person office on PrimeCall runs about $230 a month. Fifteen people with a small front desk queue is about $410. Twenty-five people with a five-person support desk is about $660. Those are list prices before taxes, and the working is below so you can adjust it to your own headcount.
Key Takeaways
- Pricing is per user, per month, and you can mix plans on one account — you only pay the higher rate for people who need the extra features.
- The minimum is one user. There is no seat threshold to clear.
- Paying annually saves roughly 15%.
- Taxes and regulatory fees sit on top, including an E911 charge. Any quote that omits these is understating your bill.
- Porting your existing numbers is free and takes up to seven business days.
The four plans
| Plan | Per user / month | Who it is for |
|---|---|---|
| Simple | $14.99 | Lobby, break room, conference and common-area phones |
| Modern | $24.99 | Everyday staff — video, mobile apps, SMS, auto attendant, recording |
| Agent | $34.99 | People working a call queue — agent softphone, CRM and Teams integration |
| Supervisor | $39.99 | Whoever runs the queue — live analytics, sentiment analysis, transcription |
If you want contact-center features at all, at least one license has to be a Supervisor.
A 10-person professional office
A small firm with no call queue. Most people need a proper phone with video and mobile; the conference room and reception handset do not.
| Licenses | Plan | Monthly |
|---|---|---|
| 8 | Modern @ $24.99 | $199.92 |
| 2 | Simple @ $14.99 | $29.98 |
| 10 | $229.90 |
That is $22.99 per user per month. Paying annually brings it to roughly $195 a month.
A 15-person practice with a three-person front desk
Now there is a queue. Three people answer incoming calls, one person oversees them, and the rest of the staff just need phones.
| Licenses | Plan | Monthly |
|---|---|---|
| 1 | Supervisor @ $39.99 | $39.99 |
| 3 | Agent @ $34.99 | $104.97 |
| 10 | Modern @ $24.99 | $249.90 |
| 1 | Simple @ $14.99 | $14.99 |
| 15 | $409.85 |
$27.32 per user per month, or roughly $348 a month paid annually.
The queue is what moves the number. Those four contact-center licenses are 35% of the bill for 27% of the headcount.
A 25-person office with a five-person support desk
| Licenses | Plan | Monthly |
|---|---|---|
| 1 | Supervisor @ $39.99 | $39.99 |
| 5 | Agent @ $34.99 | $174.95 |
| 16 | Modern @ $24.99 | $399.84 |
| 3 | Simple @ $14.99 | $44.97 |
| 25 | $659.75 |
$26.39 per user per month, or roughly $561 a month paid annually.
Worth noticing: the average per user is lower here than in the 15-person example. Queue seats cost more, so what drives your average is not how many people you have but what proportion of them work the phones.
What these numbers do not include
Three things, and leaving them out is how quotes end up wrong.
Taxes and regulatory fees. Regulatory recovery, E911 service, and state and local taxes are added on top. These are not optional and they are not unique to PrimeCall — every US phone provider bills them. Ask any provider you are comparing for an all-in figure, not just the advertised per-user rate.
Fax, if you need it. Virtual fax is priced by volume, not per user: $8.99 a month for 300 pages, $18.99 for 1,500, or $26.99 for 2,500. Overages are 10 cents a page, and fax plans carry a one-time porting and activation fee. A medical practice sending a few hundred pages a month should budget the $18.99 tier.
Extra video capacity. Video meetings are included from Modern upward. You only pay more if you need bigger rooms: Standard at $12.99 per user takes you to 50 participants, Pro at $16.99 to 100 with recording and transcription, and Enterprise at $19.99 to 200 with breakout rooms. There is also a free tier for up to 10 participants with no meeting time limit.
Three things that change the math
You can mix plans. This is where most of the saving is. A 25-person company buying 25 identical mid-tier licenses is overpaying for the break-room phone and underpowering the support desk. Count the people who actually work a queue — usually it is fewer than you think.
The minimum is one user. A two-person office can buy two licenses. There is no five-seat or ten-seat floor to clear first, which is not true of every provider.
There is no long-term contract. Month to month is the default. The annual discount is about 15% if you want it, but it is a discount rather than a commitment you have to make to get a reasonable price.
Switching from an existing provider
Porting your numbers is free and takes up to seven business days. Your existing service keeps running until the port completes, so there is no gap and no need to tell customers anything.
Before you switch, check your current bill for the things that are easy to forget: how many lines you are actually paying for versus how many are in use, whether you are still renting handsets, and whether you are inside a contract term with an early-termination clause.
Frequently asked questions
Is per-user pricing cheaper than per-line?
Usually, for office work. Per-user pricing covers that person on a desk phone, the mobile app and the browser at the same time, where a per-line plan would bill each of those. It is less economical if you have far more phones than people — a warehouse with wall-mounted handsets is a case where cheap common-area licenses matter more.
What is the cheapest realistic setup for a small office?
One user on Simple at $14.99 a month, plus taxes. That is a genuine configuration, not a teaser — the minimum is one user.
Do I need a Supervisor license if I just want calls to ring in order?
No. Basic routing, auto attendant and IVR come with Modern. The Supervisor license is for queue management — live analytics, monitoring agents, sentiment analysis and transcription.
How much should I budget on top for taxes?
That depends on your state and locality, so ask for a quote with the fees itemized rather than relying on a rule of thumb. The point is to compare all-in figures between providers, since every one of them bills these separately.
See full plan details and pricing, or talk to us about your setup.
