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Business Calling

Business calling that works wherever you do.

Crystal-clear voice, intelligent routing, and powerful call controls—across desk phones, desktop, webphone, and the smartphone app.

No long-term contracts
Guided onboarding
US-based support
HD voice quality
Numbers in 100+ countries
Smart call routing
Works on any device
Guided onboarding
Calling features

Everything your phone system should do.

A complete cloud phone system with the controls growing teams actually need.

HD voice quality
Crystal-clear calls on any network.
Local & toll-free numbers
Get numbers in 100+ countries.
Auto attendants & IVR
Multi-level menus that guide callers.
Ring groups & queues
Distribute calls across your team.
Forwarding & sim-ring
Ring every device so you never miss a call.
Transfer, hold & park
Full control over every live call.
Extension dialing
Reach anyone with a shared directory.
Caller ID & identity
Show the right business number.
Call recording
Record, store, and review securely.
Voicemail transcription
Read voicemails and get them by email.
Analytics & reporting
Track volume, wait times, outcomes.
E911 & location
Emergency location support built in.
Work from anywhere

One business line on every device.

Make and take calls from your desk phone, desktop app, browser webphone, or the smartphone app—all on the same business number, with your contacts, presence, and call controls everywhere you go.

Desktop app for Windows & Mac
Browser webphone—no install
Smartphone app with full call controls
Supported desk phones
PrimeCall calling on desk phone, laptop dashboard and smartphone app PrimeCall webphone with team presence and call controls
Visual call routing tree with main number, department menus, overflow rules and voicemail
Smart routing & IVR

Send every caller to the right place.

Build multi-level auto-attendant menus, ring groups, and rules based on business hours, holidays, skills, and availability—with overflow to voicemail so no call slips through.

Business-hours & holiday rules
Skills-based & multi-location routing
Overflow to backup or voicemail
Intuitive caller menus
Team calling & presence

See your whole team at a glance.

Real-time presence and busy lamp field (BLF) monitoring show who’s available, on a call, or away—across desk phone, mobile, and shared lines—so transfers and call pickup are effortless.

Live presence & BLF monitoring
One-tap transfer & call pickup
Shared lines across the team
Department & location views
Team directory with status, extension, department, location and BLF line monitoring across desk phone, mobile and shared lines
Call analytics dashboard with volume trends, call outcomes, recent recordings and voicemail transcription
Recording & analytics

Every call, recorded and understood.

Record calls automatically or on demand, get searchable voicemail transcriptions, and track volume, wait times, and outcomes with clear reporting—so you can coach teams and improve service.

Automatic & on-demand recording
Searchable voicemail transcripts
Call volume & outcome reports
Coaching-ready call history
Numbers & porting

Get the right number. Keep the one you have.

Local, toll-free, and vanity numbers—plus free porting handled by our team with minimal downtime.

Local, toll-free, vanity numbers and a four-step porting timeline: submit, review, schedule, port complete
Built for business

Reliable, secure, and enterprise-ready.

Enterprise-grade reliability
Redundant global infrastructure for reliable connections.
Encrypted calls & data
Calls and data are encrypted in transit and at rest.
E911 & emergency location
Accurate emergency location support for every device.
Admin controls & roles
Role-based permissions for your whole organization.
Devices

Devices for every workspace.

PrimeCall device lineup: desk phone, conference phone, cordless phone, headset and video bar
Desk Phones
Conference Phones
Cordless Phones
Headsets
Video Bars
Integrations

Works with the tools you already use.

Integrations: Microsoft Teams, Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics 365, Pipedrive and Zendesk
White-glove onboarding

A specialist by your side, start to finish.

Your dedicated onboarding specialist configures numbers, routing, and users, trains your team, and gets you live—with clear communication and minimal downtime.

1
Kickoff
Meet your dedicated onboarding specialist.
2
Configure & port
We set up numbers, routing, and users, and port your lines.
3
Train your team
Live training so everyone is confident on day one.
4
Go live
Launch with clear communication and minimal downtime.
PrimeCall onboarding specialist working with a headset at a laptop

Teams that love their phone system.

“

Setup was painless and the call quality is outstanding. Our team runs everything from the desktop app now.

Jessica Martin
Operations Manager, GreenLeaf Co.
“

Smart routing gets every caller to the right person. We haven’t missed an important call since switching.

Marcus Reed
CEO, NextView Solutions
“

Porting our numbers was seamless and the onboarding specialist guided us the whole way.

Ana Rodriguez
Customer Success Lead, BrightBox

Ready to upgrade your business calls?

See PrimeCall business calling in action—live on a call with your team. No long-term contracts.

Book a demo
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