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we can help.
Share a few details and we'll route your request to the appropriate PrimeCall team.
Call us
844.597.7463
Option 2 for sales
Email sales
[email protected]
New service and quotes
Support
[email protected]
Technical assistance
Office
12554 Addison St
Valley Village, CA 91607
What happens next?
Simple, responsive, and handled by real people.
1
We review
Your message is routed by topic.
2
We connect
The right specialist reaches out.
3
We help
You get clear answers and next steps.
Business hours
Available when you need us.
Monday–Friday
8:00 AM–5:00 PM PT
After-hours
5:00 PM–8:00 AM PT
Support extension
Dial 611 from a PrimeCall phone
Existing customers
Need technical help now?
Open or track a ticket, search setup guides, or connect with the PrimeCall support team.
Urgent service issue? Call 844.597.7463.
Quick answers
Before you contact us.
How quickly will someone respond?
Most inquiries receive a response within one business day.
Can I request a custom quote?
Yes. Choose Sales in the contact form and include your team size, or request a quote directly.
Where should existing customers go?
Technical requests should use Support or the ticket portal, or sign in to the Customer Portal.
Can PrimeCall help with onboarding?
Yes. Guided onboarding, scheduling, installation, and number porting are available. Start the onboarding wizard.
Ready to build better business communications?
Let's talk about the right PrimeCall solution for your team.