PrimeCall Unified Communication | PrimeCall, communication solutions for businesses

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The right communication in your business

High-quality, effective and reliable communication between employees and with customers and suppliers is an essential element in the success of any business. The PrimeCall Unified Communication provides the best communication solution for all types of businesses

Fully Customizable

Easy Setup

CRM Integration

Smart Phone App

Multi Locations

Adapted to the needs of the business

We fully understand that different businesses have different needs.By combining the capabilities of the PrimeCall Unified Communication, our experience and professionalism, we will present you the options available to you and adapt the ideal solution to your business.

Training and personal accompaniment

Our team is at your disposal in any matter - support, changes in settings and adapting the service to your needs at any time. Our representatives are well acquainted with all types of installations and implementations and will give you the best professional answer.

Comfortable and friendly operation

PrimeCall Unified Communication is easy and convenient to operate and provides a friendly, accessible and efficient user experience. Using the Hebrew system portal, you can quickly and easily perform a variety of operations from any branch at any time and place.

Rich functionality

The virtual switchboard with the most advanced features! Allows connection between branches, waiting circles, sending a fax, interfacing with Outlook, cellular extension and all without limitation of location and number of extensions or lines

Adaptation to all means of communication

In this day and age we want to connect with our team and customers no matter where they are and we are. PrimeCall Unified Communication allows you to easily connect all types of devices.

Tablets

Laptops and desktops

Landline phones

Advanced telephones

Smartphones

System features

PrimeCall Unified Communication offers the largest and most advanced range of features available in the field of virtual switchboards. In addition to the technological innovation and the rich functionality, we specialize in building customized modules according to the unique business needs

Smart management of calls

There are countless planning options for the flow of calls

For example:

  • According to fixed hours on weekdays
  • according to calendar
  • according to the caller ID number
  • By entering a secret code
  • Managed by code (manual switch between day and night mode)
  • By extension status

Schedule management

Setting up a schedule allows us to associate different recordings and different routers to different time ranges, different hours to different focal points, you can record a happy holiday overture that will be played during the holidays, define the hours of activity on the holy day, and everything will be done automatically.

Management of call center representatives

A professional call center starts with a flexible and smart system that allows:

  • Entry, exit, break, and the data analysis of shift time and breaks
  • Hot desk/virtual extension, allows representatives to work from different positions but take the personal settings with them (phone number, voicemail, and the data is saved for a user)
  • Redial

Changing the name display of an incoming call ID

Displaying the name of the company or department the caller dialed.

Examples:

  • If several companies operate in the same office, we will display on the phone screen the name of the company they called
  • If the same representative handles an incoming call from two different departments, he will see on the display what the caller pressed (support/sales).

Cellular extension

Integrating cellular devices as an integral part of the organization’s communication system.

International number association

Numbers from different countries in the world can be connected to the switchboard to receive calls and make calls with matching identification

Interfacing with customer relations software

Various CRM software already supports the option of dialing with a click or popping up a customer portfolio window in an incoming call.
Ask us if your work processes can be improved by linking systems

API interface

Using API interfaces of PrimeCall Unified Communication, operations can be performed from websites, software, etc.

For example:

  • Add a contact to the phone book
  • Enter a callback phone number
  • read a given or pull a call recording

And many more options

Ask us if your work processes can be improved by linking systems

Smart queue management

  • Response according to schedules
  • Queue management with the announcement of the caller’s location and estimated waiting time
  • Intelligent distribution of calls to extensions/switchboards

Sending faxes and fax to email

Receiving faxes to email as an attached PDF file.

and sending a fax from the email from any email software and from anywhere and receive a sending confirmation.

Documenting and recording calls

  • Detailed history and report generation
  • conversation recording
  • Management of recordings: download, listen, send to email

Click dial

You can dial from the browser and from various programs such as Google Outlook, instead of dialing the number on the phone, simply click on the number on the computer.

Call routing system

The call routing system provides an immediate response to incoming calls and efficient handling in directing calls to their destination.

  • Unlimited voice menus that enable precise routing to the destination
  • Routing according to operating hours of departments
  • Activating functions, for example: press 5 to send a business card via SMS or a link to navigate to us.
  • Play information, directions, operating hours, promotions, etc.
  • Analyze router performance in the statistics interface

Connecting remote extensions

Extensions can be connected anywhere in the world

Waiting circles

The “waiting circles” feature is designed to give the business owner the tools to define how calls will be answered and routed to their destination properly.

In the waiting circle, the customer will join an existing queue of waiting people, will receive a report on his position in the queue and estimated waiting time.

The operator will receive the next call in line after a predetermined timeout, and after the system has chosen him to receive the call according to the predetermined parameters (who answered more calls?, who answered last? etc..).

When the operator answers the call, he will hear a recording announcing how long the customer has been waiting, which will help the operator prepare for the call if the wait was longer than usual.

Easy transition between offices

Moving to a new office couldn’t be simpler – just take the phones to the new office, connect to the network and the switchboard works

Control and control portal

Detailed real-time monitoring interfaces and statistics for activity analysis. Ability to interface with a variety of CRM software

Smart routing

Whether for the purpose of sales and marketing and whether for the needs of providing service or technical support, PrimeCall Unified Communication enables the handling of incoming calls in an efficient and flexible manner.

Mobile office

We connect all employee extensions so that the business is run as one telephony system, no matter how many employees there are or where they are located.

Phones

In this day and age we want to connect with our team and our customers no matter where we are and no matter where they are. PrimeCall Unified Communication allows you to easily connect all types of devices and yes, even your mobile phone can be a line for everything in our virtual switchboard!

Are you engaged in providing services to businesses? PrimeCall Unified Communication is a virtual switchboard suitable for any business and possibly for your customers as well.

Service and support area

Is it possible to setup PrimeCall Unified Communication bymyself?

Certainly, there is no need for knowledge in the field of communication in order to connect to PrimeCall Unified Communication, provided that there is a network and internet connectivity that is normal and stable.
There are cases where it is necessary to establish an additional network infrastructure to the existing one due to the large number of branches and workstations participating on the same network.
After consulting with us we will be able to know the answer if it is possible to install independently or to order installation.

How can you record menus that will be played to the caller?

In the management interface there is a module for managing recordings, where you can make a recording using the phone (registered extension) or upload a pre-recorded WAV file.

How many callers can enter the waiting circle?

Depending on the number of lines booked and the circuit waiting settings, the circuit waiting feature is designed to handle hundreds of waiting callers.

How and to whom do I pay for the switchboard and calls?

PrimeCall Unified Communication is offered as a monthly service for which the customer pays according to the route adjusted for him, the payment is made via bank direct debit or credit card.

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