Manage Interactions Across Channels
Create a high-quality inbound and outbound communications experience for your customers and employees. Our feature-rich Contact
Center solution expands on basic call center functionality to deliver advanced capabilities—such as the ability to see full customer history
with each interaction, no matter if it’s SMS, chat, email or voice—with a clean and intuitive interface.

Channel Types
› Voice
› SMS
› WebChat
› Email
Agent Experience
› Web-based UX
› Downloadable client
› Browser-based softphone
› PBX phone support
› Call dispositions
› Call notes
› DND codes (agent state)
› Screenpop/agent scripting support
› Contact history display
› Canned Responses
Queue Treatments
› Skills-based routing
› Queue actions/rules
› Call back in queue (CBIQ)
› SMS Keyword Responder
› Custom routing logic support

Dashboards and Reporting
› Standardized reports
› Customizable reports
› Report subscriptions
› Real-time agent dashboard
› Real-time queues dashboard
› Export data for external analytics
Third-Party Integrations
› CRM (Salesforce, Zendesk, Zoho, Shopify)
› Cloud storage (AWS, Google, Azure, SFTP, FTPS)
› TTS (Google, Microsoft, IBM Watson)
› WFM support
Other Features
› Outbound dialer campaigns (SMS, voice)
› List management with import
› Contact manager
› Chat bots
› Single sign-on support
› Enhanced security with 2FA
› Redundant/HA architecture for maximum uptime