Certainly, there is no need for knowledge in the field of communication in order to connect to PrimeCall UC, provided that there is a network and internet connectivity that is normal and stable.

There are cases where it is necessary to establish an additional network infrastructure to the existing one due to the large number of branches and workstations participating on the same network.

After consulting with us we will be able to know the answer if it is possible to install independently or to order installation.

In the management interface there is a module for managing recordings, where you can make a recording using the phone (registered extension) or upload a pre-recorded WAV file.

Depending on the number of lines booked and the circuit waiting settings, the circuit waiting feature is designed to handle hundreds of waiting callers.

Yes, there are adapters that allow a simple phone connection as an extension, sometimes it pays off and sometimes it’s a shame to compromise on the functions offered by an IP phone.

PrimeCall UC is offered as a monthly service for which the customer pays according to the route adjusted for him, the payment is made via bank direct debit or credit card.

For the calls, the customer will pay Strip using the payment method of his choice.

In the portal, the employee will be able to plan the way of forwarding the calls made to him and determine where they will be forwarded if there is no answer, and after some time when there was no answer where an answer can be obtained and move on until the caller receives an answer.

In the portal it is also possible to define the identification of the incoming calls and to direct them according to the need, for example: do you have a customer with a debt?

It is possible to define that upon recognizing his number, his call will be automatically forwarded to the collection department.

Another example: when my wife calls and I don’t answer, transfer the call to my personal cell phone, and not to the secretary as the other callers are transferred.

In the portal you can view the call history, send a fax (soon), set up recordings, filter calls and other options tailored to the user’s needs.

Certainly, the waiting circles module allows simple control for the call center manager, operators can be added and removed at any given moment.

Yes, it is possible to define for each extension how to handle an unanswered call, including to which voicemail to direct the caller.

There are organizations that decide that the secretary receives all the messages for sorting, or for example the customer service department receives many messages, if the messages were to reach a certain operator, and in the event that he does not arrive the next day, who will handle the messages he received?

In the user portal, each user can plan where the call will go in case there is no answer, it can be forwarded to the mobile phone, or to a certain extension, and if you know the caller’s phone number, the call can be forwarded immediately even without ringing the extension.

The PrimeCall UC can be implemented in any organization and of any size, there are even situations in which it is chosen to install a dedicated server with a COM 1 switchboard at the client’s site.