Whitelist Number

This page lists out the numbers that are whitelisted. If this feature is enabled, only the numbers from this list will be able to call the extensions of tenant. This page is divided into three parts.

  • Search- Whitelisted numbers can be searched by number and type.
  • Import Numbers- A .csv file can be imported with a list of whitelisted numbers by using this section. When “Add File” is clicked, it will open a dialog box to choose the file to be uploaded. When it is uploaded, click on “Import Numbers”. It will display a message saying how many numbers were successfully added and how many of them were faulty numbers. A sample file can also be downloaded to know the format of .csv file.
  • Whitelist- This list displays all the whitelisted numbers. 

Adding a whitelisted number –


Editing a whitelisted number –

To edit a field, click on it. It will open a popup to edit the content. Click on the tick mark button to save it, or on the cross button to cancel the changes.


Enabling/Disabling whitelist feature –

To enable or disable the whitelist feature for a particular tenant, click ‘Enable/Disable whitelist feature ‘ on the top of the grid. It will open a pop up confirmation window as shown below. The button will toggle between ‘Enable’ and ‘Disable’ accordingly.

Whitelist will only be enabled if there is at least one number in the list. If there are numbers, and are deleted later, then when the last number will be deleted, whitelist will be disabled by itself.

Deleting a whitelisted number –

To delete a particular number, click the little red icon for that number in the grid. It will delete the number.

Note :- Only External Numbers will be checked in Blacklist and Whitelist.

If Number is Blacklisted and also present in Whitelist then call will be allowed because whitelist will get priority.

Blacklist/Whitelist will not be checked in Recursive Forward.