Sticky Agent

This page lists out Mapping of sticky agents. Tenant can add new mapping for sticky agents using this page.

  Add Sticky agent mapping :-

To add a new Sticky agent mapping, click on the “Add New” button on the page. It will open a create form as                 shown  below.

Phone number – Enter the phone number.

Queue – Select the Queue. only those will be available in which sticky agent is on.

Agent – Select the agent.

Fill the details and click on create to add mapping.