Queue Monitor

Graphical View:

Queuewise  Call  Summary  –  This  section  shows  the  Call  Summary for particular Day like Call Status, Agent call Status and Agent status for the selected queue.

Call  Status  – This is a pie chart which shows the status of the calls.  i.e. Answered call or Abandoned call.

Agent  Call  Status  – This is a pie chart which shows the status of the agent call. i.e. current waiting call or Agents on call.

Agent  Status  – This is a pie chart which shows the status of the agent. i.e. Available or On-Break.

Queuewise Call Per Hour – The Queuewise call per hour chart displays the number of calls per every hour on the selected date and queue for that particular tenant. The date can be changed from the datepicker.

 

 

Tabular View :

Queue Data – This section shows details of answered call, abandoned call, Total agents in particular Queue, Max waiting time and Average waiting time for the particular queue.

Agent Data – This section shows the total calls of the extension/agent including incoming and outgoing call, state of the agent, Incoming and outgoing duration, Average call duration and Break Duration.

Queue Callback Data – This section shows details of the Queue callback which are set by the Customer.