This page lists the queue callback that have been created, that will be further mapped in the Queue create/update.
Adding Queue callback –
To add a new queue callback, click on the ‘Add Callback’ button above the grid. It will open a create form as shown below.
Name – Enter callback Name.
Callback Prompt – Prompt which is played to Caller when system generate call like “This is callback as per your request”.
Accept Prompt – Prompt which is played after callback prompt, Press 1 to accept this callback, Press 2 to decline.
Ring Timeout(Sec) – Set Ring Timeout if caller does not pick up call.
Callback Timeout (Minute) – Set Callback Timeout after that no call will be originated to the caller for same callback.
Max Tries – Enter Tries count, for that many Time system tries to call the caller.(decline request also counted on tries)
Retry Duration (Minute) – Enter Retry Duration, After that many minutes system Again Tries to call to the caller.
Updating Queue callback –
To update queue callback, click on the little blue icon beside that particular queue callback. It will update form make required changes and click on update.
Deleting Queue callback –
To delete queue callback, click on the little red icon beside that particular queue callback. It will delete that callback.