Features List

This is a list of all the features  for the tenant, the codes used to access them and the details of the feature.

 

 

 

 

 

 

 

 

 

 

 

●      *1-BLIND TRANSFER

Blind transfer is , as the name suggest transfers the calls to the other extension without checking its status.

When you blind transfer the call , system directly transfers the call to the destination without checking whether the extension is busy , registered or not.

E.g. A calls B , now B wants to transfer the call to C (102) , than during the ongoing call B will press access code of blind transfer and After the destination number.

Usage –To make Blind Transfer, Dial *1 from the extension once Feature code is dialed prompt played to enter the number and call will be forwarded to that entered number.

●    4-ATTENDED TRANSFER

Note :- Unlike Blind Transfer, In attendant transfer routing rule will not be applied. Entered number will be dialed without checking any routing rules.

Attendant Transfer will work only for Internal Numbers.

●      *3-WAY CONFERENCE

During the attendant transfer , if user want to merge all 3 parties in the conference than user can use this feature.

During the attendant transfer press 0 and it will merge the calls.

Usage – To make 3 way conference,Press 0 from the Extension where Attended Transfer is done.

●      *6-CALL RECORDING

During the call , caller/callee can press this code to start the call recording.

Usage –By Dialing this Feature code,extension user can start recording of ongoing call.Recorded file will be available in his User’s login to play and delete.

●      *7-CALL PARK

With this feature , user can park the call from his extension and again the same call can retrieved from any other extension using call pickup.

When user press the *7 (call park code), system parks the call in a random parking lot and system plays the parking lot number to the user after pressed

*7.

Than user can dial *77<parking lot number> ( call pickup code ) from any extension of the PBX and reconnect to original call.

 

Usage –Dial Feature code From the Extension,once code is dialed it gives parking lot number that will be used to pick up the same call from the other extension.

 

●      *77-CALL PICKUP

Call picked up through *77 < parking lot number >

Usage –Dial Feature code with parking lot number from the extension number where to pick up the parked call.

●      *76-CALL PICKUP FROM USER DEFINED SLOT

 

For Tenant’s Parking Slot : *76 < parking lot number >

To use Tenant parking Slot, User need to Configure Dss Key like *5999 where *5 is call park code and 999 is parking lot number.

Once the call is park using Dss key and to pick up this call user need to dial

*76999 where *76 is pick up code and 999 is parking lot number.

For Extension’s Parking Slot : *76 < extension number from where call is parked > < parking lot number >

To use Extension parking Slot, User need to Configure Dss Key like *599 where *5 is call park code and 99 is parking lot number.

Once the call is park using Dss key and to pick up this call user need to dial

*7610199 where *76 is pick up code, 101 is extension where call is parked and 99 is parking lot number.

Note :Tenant parking slot number should be 3 digits and extension parking slot should be 2 digits.

This feature code only used for call park and pickup through DSS key.

 

●      *80-RINGING EXTENSION PICKUP

This feature is similar to the ringing call pickup of the group, the difference is that there is no restriction of the group need to be same between the extensions.

As there is no group restriction , you need to specify which extension’s ringing call you want to pick up.

E.g. If the extension 102 is ringing than you need to dial from your extension *80102

Usage –By Dialing this Feature code with extension number,Ringing Extension call can be picked which has the different group.

●      *78-RINGING EXTENSION PICKUP FROM GROUP

By Using this feature , one extension can pick up the ringing call on any of his group’s extension. Here the only condition to pick up the other extension’s ringing call is that the destination and your extension has the same group.

E.g. Suppose the extension 101 is ringing and your extension 103 is You can pick up the call as the group is same for both calls.

To pick up the ringing call you need to simply dial *78 from 103 extension and you will be in the call with the call ringing on the 101.

Usage –By Dialing this Feature code,Any Ringing Extension call can be picked which has the same group.

●      **-VOICE-MAIL ACCESS

User can dial ** and login to his/her voicemail box. From here user can change the settings or listen to the voicemails pending etc

Usage –Dial Feature code to access his/her Voicemail account. He/She can listen new/old voice mails and delete it using available menu of Voicemail account.

●      99-CHECK VOICEMAIL REMOTELY

Usage –By Dialing this Feature code,any other extension can access Voicemail Account of different Extension.

●      *82-DIRECT VOICEMAIL

Using the direct voicemail feature, you can put a voice message for any extension on the PBX in their voicemail box.

You can dial *82 <extension number> , here you need to put the extension number of the desired extension you want to put a message for.

E.g. *82101

Usage –To Leave Voicemail to particular Extension,Dial Feature with the Extension number.

●      73-CALL TO LAST DIALED NUMBER

Usage –By Dialing This Feature code,User can dial out directly to the last outgoing number.

●      *74-CALL TO LAST RECEIVED NUMBER

Usage –By Dialing This Feature code,User can dial out directly to the last incoming call whether answered or not answered.

●      *94-DIAL BY NAME

Extension can dial number accessing admin as well as extension phonebook.

E.g. Extension dial *94,then it will play prompt for press name which is you want to dial form this If callee name is “eraze”,press 37.Then system play name with extension,phone number and cell number.

Usage –By Dialing this feature code from the Extension,user can access phonebook for the particular Extension.

●      96-ACCOUNT BASE DIALING

Usage   –By   dialing   this   Feature   code,particular   Extension   can   make internal/external call from the Another Extension.

●      *79-BARGE-IN EXTENSION

As the name suggest one can barge any extension of the PBX by this feature. In simple words enter a conversation between two other parties by barging in. Managers and administrators can barge in to conversations between extensions or between an extension and an outside caller.

*79<extension number>

E.g. If there are two extension 101 and 102 are on call with each Now 103 wants to barge in to the conversion between them.

So from 103 , he will dial “ *79102 “

Usage –Dial this Feature code with Extension number, Extension user can spy on any other extension.

●      *41-INTERCOM

Using this feature you can force answer the other end extension. Means just like feature the when caller calls using this code , the callee’s extension gets auto answered.

E.g. *41101 : where 101 is the destination number.

Usage  –Dial  Feature  code  with  Extension  number,and  call  will  be  auto answered at the callee side.

●      11-QUEUE LOGIN

User can log in to the any desired queue using this feature access code of login and logout. He needs to dial *11<Queue extension>

E.g.

*11301 : where 301 is queue extension number

*11* : It will login the user in all the queues he is assigned to.

Usage –To Login Inside the Particular Queue which is Assigned to this Caller Extension Use code is *11 < queue extension number >.

To Login Inside All Queue which is Assigned to this Caller Extension Use code is *11*

●      12-QUEUE LOGOUT

To Logout from Particular Queue which is Assigned to this Caller Extension

Use *12 < queue extension number >

To Logout from All Queue which is Assigned to this Caller Extension Use

*12*.

●      95-EXTERNAL CALL LOCK

By Dialing This feature code from the Extension,that particular extension can’t make outbound call from phone directly.

●      92-EXTENSION DND SETTING

User can switch ON or OFF the DND on his extension. DND stands for the Do Not Disturb. So if the DND is enabled no user can call this extension.

By using the feature code you can toggle the DND setting ON or OFF. To secure this settings you need to enter your feature code or password to change the setting.

E.g. *921234 : where *92 is code and 1234 is user’s feature PIN

Usage – By Dialing this Feature code,DND can be Enable/Disable for the particular Extension.

●      97-ENABLE EXTENSION DND

User can switch ON DND on his extension. DND stands for the Do Not Disturb. So if the DND is enabled no user can call this extension.

To secure this settings you need to enter your feature code or password to change the setting.

E.g. *971234 : where *97 is code and 1234 is user’s feature PIN

Usage – By Dialing this Feature code,DND can be Enable for the particular Extension.

●      *98-DISABLE EXTENSION DND

User can switch OFF DND on his extension. DND stands for the Do Not Disturb.

To secure this settings you need to enter your feature code or password to change the setting.

E.g. *981234 : where *98 is code and 1234 is user’s feature PIN

Usage – By Dialing this Feature code,DND can be Disable for the particular Extension.

●      91-EXTENSION UNIVERSAL FORWARD SETTING

You can directly change the universal forward setting for your extension , by using your extension with this feature. You don’t need to login to your extension login portal.

For that you need to dial the code for this feature.

*91*1 : To set Universal forward to Voicemail BOX

*91*2 : To disable or Cancel the settings already exist for Universal forward for this extension.

*91*<extension number> : To set the universal forward to any extension of the PBX.

*91*<External Number> : To set the external forward.

Usage –By Dialing This Feature code,Universal forward can be set for particular Extension.1(Voicemail), 2(Disable Setting), & Enter Extension Number or External Number.

 

●      93 – TENANT DID ROUTING SETTING

Using this feature , user can change the time rule’s priority in the DID routing.

If there are 2 time rules conflicting in time ,than you can change the 2nd rule from 2nd to first priority by below command.

*93*9099910936*3

*93 : is code

9099910936 : is DID number

3 : is the 3rd priority rule , so 3rd rule will be now in  1st priority.

Usage – By Dialing This Feature code,Inbound rule Priority can be changed for the particular DID.

●      *70 – DIAL NUMBER ANONYMOUSLY

Using this feature , user can dial number with Private CLI. (Mean no caller ID will be displayed at callee end).

E.g. *701234 : where *70 is code and 1234 is dialed number.

Usage – By Dialing This Feature code,user can dial number with Private CLI.

●      *71 – CALL SCREENING ENABLE/DISABLE

 

User can Enable/Disable call screening on his extension.

By using the feature code you can toggle the call screening setting ON or OFF.

Usage   –   By   Dialing  This  Feature  code,  user  can  Enable/Disable  call screening.