This page lists all the devices that have been provisioned. It also gives an option to add devices.


The page it divided into three sections.

  • Import Device – This section is used for import multiple devices at a time through csv file. In the csv file need to put mac address,vendor and model name. After import need to update other settings manually.
  • Search – It is for searching the devices by MAC Address or using the Device template.
  • Device List – This section lists out the entries that have been created till date.


NOTE : URL shown on the top of the page is the provisioning address or link , which should be pasted in the “Provisioning Server Address” in the phone’s settings.

Remember to skip out the http:// from the URL , as the method (e.g. http , https , ftp , tftp etc.) will be selected by phone’s other settings.

You can click on the LINE edit button to edit the account on which the phone is registered.


Same way clicking KEY edit button will open the page for editing the assigned keys to that phone.

To see the details of any particular device, click on the little gray plus icon in the first column of that device. It will display the details as shown below.

Copy Device – To Copy device configuration to other device, click on the little yellow icon beside that particular device. It will open a form as shown below.

Add Mac Address of the Device and select Extension for the line & key and click on copy to add Configuration to the new device.


Adding a device –

To add a new device, click on the ‘Add Device’ button above the grid. It will open a create form as shown below.

The fields in the form are as follows-

  • MAC Address– The MAC address of that device.
  • Device Template : The brand and the model of device can be selected here. You can start typing the device brand name or the device model name and  it  will  open  the  drop  down  menu  with  the  suggestion according to the text you added.

Line number – On which line of the phone you want to register this SIP account.

Extension Type – Select between Extension or Custom.

  • Extension :  this  option  will  let  you  choose  the  extension  from the already created extension in the system.
    • Select the extension which will be registered with that device.
    • Fill the required details and click on “Create” to add the new device.


  • Custom : This option will let you provision the extension or the account which is outside of the PrimeCall.
    • You can add the SIP credentials and the other account details in the fields provided.

Remote PhoneBook – If this switch is enable then tenant phonebook entry and extension phonebook entry (extension which is added the device) will sync to the IP phone.

Wallpaper Access – Enable/Disable Wallpaper Access.

Device Wallpaper – If wallpaper access is enabled then this selection will visible. Device access is enabled for particular model from (admin Login->Auto provisioning) then this section will be visible when create device. Select the created wallpaper from the list.

Ringtone Access – Enable/Disable Wallpaper Access. Device Ringtone – Select the device ringtone from the listed ringtone.

To delete any line, click on the little red icon in the first column of that line.



You  can  also  assign/Programme  the  Programmable  keys  on  the  in  the provisioning section here.


Category : which type of the key you want to create.

  • Line : Will be used to grab the trunk or line available on this key, so once you press this key and dial out the number using the trunk/line assigned to this button. Some phone also allows to pick up the ringing call on that line using this key.
  • Memory : Memory type keys can be used to use the call functions like Speed Dial, Intercom, BLF, Presence, Call Park, Call Forward (For someone).

  • Programmable : This type of keys are assigned for multiple purposes like DSS , call features , redial etc.
  • Expansion : There are many DSS modules or Programmable Key device, which could be used with phones to expand the capabilities or number of the DSS keys on the phone. E.g. Many times operator needs more than 10-15 keys as speed dial , in this case if not enough keys on the phone , you can use this type of modules.

**The Above information is general purpose, not specific to any model or product. Definitions and use case can be very from product to product , versions and brands.

Category should be selected on the basis of the phone’s key types available, for more information you can refer to phone’s manual.

Key Number : Select the key’s number on the phone’s list.

Type : Key’s type is more like the function assigned to the key to be performed on the press.

  • BLF : Busy Lamp Field , this function will show you the status of the target extension/trunk , whether it is busy , ringing or idle.
  • Call Park : You can use this key to park one call and after some time you can retrieve back that call from parking slot.
  • Call return : To call the last incoming call.
  • Dial DTMF : This key will send out the DTMF which is assigned (in value field) to it.
  • Eventlist BLF : Eventlist BLF or BLF resource list is the solution to solve the overhead problem by reducing the number of requests. This works like normal BLF but using RFC 4662 – Resource List.
  • Intercom : Intercom keys are shortcut or speed dial keys.
  • LDAP Search : allows a user to search a specified LDAP directory for a name, phone number, or both. LDAP-based directories, such as Microsoft Active Directory and OpenLDAP-based databases etc.
  • Line : Line is the SIP account or line or trunk on the phone.
  • Presence Watcher : This key is somewhat similar to the BLF keys.


Copy Key Configuration To Copy key configuration from one device to other device click on Copy key configuration, it will open form as shown below.

Change extension, value and label and click on the Copy.


Deleting a device –

To delete a device, click on the little red icon in the first column of that device.