Dashboard has the following parts.
The first two tabs show the balance, Advance payment and Invoice details.
The first tab shows the balance details of the tenant account as follows –
Credit/Available Balance: This shows the amount available in the tenant’s account. If the account is prepaid, it will show available balance. If it is postpaid, it will show a credit balance.
Advance payment : This shows the amount added by the tenant or admin as advance payment.
Alert Balance: This shows the amount at which the tenant admin will be sent a notification regarding the low amount.
Simultaneous call limit :- Numbers of calls that the Tenant can Accept/Originate simultaneously.
The second tab shows the billing details as follows –
Last Invoice Amount : Shows Invoice Amount for the last generated invoice.
Last Invoice Date : Shows the date at which last invoice is generated.
Next Bill date : Shows the date at which new invoice will be generated.
Last Adjust Balance : Shows the Balance which will be adjusted when last invoice is generated.
Last Invoice Status : Shows the last invoice status (i.e Paid, Unpaid or Partial).
Service Charge : Service charge for last generated invoice.
Call Charge : Call Charge for the last generated invoice.
Previous Balance : Shows the Balance amount which is available before invoice is generated.
The counters display the number of extensions, conferences, IVRs, queues, DIDs, video call extensions, playbacks, ring groups and voicemail extensions, Fax Extensions, paging Extensions, DISA.
Only the counters of those services will be shown which are assigned to that particular tenant. Same is with the main menu on the left side of the portal. It will show only those services.
- ASR (%) (Answer Seizure Ratio) : Percentage of the number of successfully connected calls to the number of attempted calls.For example, if there were 156 calls dialed of which 62 were successfully connected, thenASR (%) = (62 [successful calls] / 156 [dialed calls]) x 100 = 39.74%
- ACD (Average Call Duration) : Is the average length of an answered call made over the network.ACD = duration of all answered calls / number of answered calls
The calls per hour chart displays the number of calls per every hour on the selected date for that particular tenant. The date can be changed from the datepicker.
The Answer-Seizure Ratio (ASR) chart displays the Percentage of the number of successfully connected calls to the number of attempted calls per hour on the selected date.The date can be changed from the datepicker.
The Average Call Duration (ACD) chart displays the average length of an answered call made over the network per hour on the selected date.The date can be changed from the datepicker