Account status

Dashboard has the following parts.

The first two tabs show the balance, Advance payment and Invoice details.

 

The first tab shows the balance details of the tenant account as follows –

Credit/Available  Balance: This shows the amount available in the tenant’s account. If the account is prepaid, it will show available  balance.  If it is postpaid, it will show a credit balance.

Advance  payment : This shows the amount added by the tenant or admin as advance payment.

Alert  Balance: This shows the amount at which the tenant admin will be sent a notification regarding the low amount.

Simultaneous  call  limit  :- Numbers of calls that the Tenant can Accept/Originate simultaneously.

 

The second tab shows the billing details as follows –

Last Invoice Amount  : Shows Invoice Amount for the last generated invoice.

Last Invoice Date  : Shows the date at which last invoice is generated.

Next  Bill date  : Shows the date at which new invoice will be generated.

Last  Adjust  Balance  : Shows the Balance which will be adjusted when last invoice is generated.

Last  Invoice  Status  : Shows the last invoice status (i.e Paid, Unpaid  or Partial).

Service Charge : Service charge for last generated invoice.

Call Charge : Call Charge for the last generated invoice.

Previous  Balance  : Shows the Balance amount which is available  before invoice is generated.

 

The counters display the number of extensions, conferences, IVRs, queues, DIDs, video call extensions, playbacks, ring groups and voicemail extensions, Fax Extensions, paging Extensions, DISA.

Only the counters of those services will be shown which are assigned to that particular tenant. Same is with the main menu on the left side of the portal. It will show only those services.

 

  • ASR (%)  (Answer  Seizure  Ratio)  :  Percentage  of  the  number  of successfully connected calls to the number of attempted calls.For  example,  if   there   were   156  calls  dialed  of   which  62  were successfully connected, thenASR (%) = (62 [successful calls] / 156 [dialed calls]) x 100 = 39.74%
  • ACD (Average Call Duration) : Is the average length of an answered call made over the network.ACD = duration of all answered calls / number of answered calls

 

The calls per hour chart displays the number of calls per every hour on the selected date for that particular tenant. The date can be changed from the datepicker.

 

The  Answer-Seizure  Ratio  (ASR)  chart  displays  the  Percentage  of  the number of successfully connected calls to the number of attempted calls per hour on the selected date.The date can be changed from the datepicker.

 

The Average Call Duration (ACD) chart displays the average length of an answered call made over the network per hour on the selected date.The date can be changed from the datepicker