It is important to note the emphasis on “right” as used above. True, the very use of VOIP in your business operations is sure to improve your company’s collaboration and productivity. But with the right service provider, your business can grow to a whole new level.

Here are a few things that make the right service provider stand out from the crowd. You will discover that PrimeCall fits the bill perfectly.

• HANDS-ON SERVICES

VOIP services can be provided to you from anywhere in the world and that’s okay. However, certain issues may arise where you would need the physical presence and expertise of your service provider. With many service providers, distance could prove to be an obstacle. In cases where they can offer you hands-on services, you may have to wait for a long time, time you or your customers don’t have.

One of the things that make PrimeCall the “right” VOIP service provider for your business is that we are local. And when issues arise, we are here to help you solve them in next to no time. This ensures that your business doesn’t experience long downtimes and customers can stay happy.

We also provide training services. We show you how things work. With that knowledge, you are in a better position to fully utilize the numerous features we provide.

• BUSINESS-SPECIFIC FEATURES

There are hundreds of VOIP service providers within the United States alone, each of which has tens if not, hundreds of features. The sheer number of features is one of the reasons why VOIP is highly desirable. However, it also presents a unique problem for businesses. How do you know what features your business needs?

It is quite normal for VOIP service providers to say things such as; “tell us the features you need and we’ll do it for you.” But it is possible that you may not have a clear picture of what your business truly needs, especially if you are new to the world of cloud telephony. Even if you have a clear picture of what you want, you still may not know how much better or worse certain other features, you are not privy to, will make your business.

The right service provider will tailor their features to your business. That’s what we do at PrimeCall. We have more than 200 features that we provide to our clients. But we understand that you don’t need them all and that you may not know exactly which you truly need. Thus, we do more than just ask you to “tell us what you need.” We go the extra mile, trying to understand your workflow and then match it with the right features for your business.

The following are some of our elite business features to emphasize the point:

• Interactive Voice Response (IVR):  If you’ve ever made a call and heard words such as “press 1 for… press 2 for…” then you already know what an IVR is. It’s a system, sort of like an auto attendant, put in place by certain companies to quickly respond to customers’ needs. These needs are classified and when a customer selects their category, they are routed to the right resource for their needs.

When used right, the IVR makes even small businesses seem large and increases your customer’s trust. At PrimeCall, we tailor your IVR to suit your needs. We help you decide if the structure should be as simple as the “press 1 for…” scenario or if a more complex and interconnecting tree of menus is required. We could set it up in such a way that customers get direct access to specific departments or to critical teams within that department. That way, customers’ needs are catered to quickly, making them happy. Suffice it to say that if your customers are happy, so will you because your business is sure to grow.

• Queuing and Ring Group:

We’ve all had to stand in line at some point, waiting to be served. Queuing in VOIP is no different, only this time it is virtual. Customers follow preset criteria and are placed on hold until the ideal agent is available to cater to their needs. Used with IVR, queuing aims to reduce hold time and the time needed to resolve an issue.

It is common to have to wait in such queues for a long time. But if properly managed, this can be drastically reduced. At PrimeCall, we use features such as Automatic Call Distribution and Call Routing to get customers the ideal agent for their issues.

We also have the ring group feature to reduce wait time. Here, the customer calls a single extension but a group of extensions or telephones ring simultaneously until a member of the group picks up. These extensions lead to a very specific group within the company that possesses/renders a particular skillset/service.

The bottom line is, we tailor all of these features to your needs, thus improving customer satisfaction, increasing employee productivity and satisfaction, and boosting your company’s image. If that sounds like what you want, reach out to us at www.primecall.com to discuss the exact needs of your business. Remember, we’re right next door.

The ability to connect with people, usually within the same office building, without going through a switchboard operator, made the new technology even more disruptive. More than 4 decades later, they’re still around. You know them. Those landlines or desk phones, with multiple cables running riots, that so often adorn corporate offices. Yep, that’s the one.

All good things must come to an end one way or another. The traditional PBX system is no different. The huge costs required to set up and maintain them, the space and equipment needed to install them, and more than a few other disadvantages have made the traditional PBX less desirable. There was a need for something better. Enter the Voice Over Internet Protocol, otherwise known as VOIP.

The major difference between the traditional PBX and VOIP is that while the former uses landline telephones to make and receive calls over the Public Switched Telephone Network (PSTN), the latter uses the internet. While this difference may not seem like much, it is actually everything. Using the internet, VOIP has been able to better everything PBX could not. Here are 4 major benefits of VOIP.

• COST SAVINGS: The cost associated with PBX systems is perhaps the major reason why VOIP was developed (especially where long distances and international communications were involved). The physical pieces of hardware that had to be on-premise required by the PBX cost a lot of money, usually in the range of $5000- $10,000 for small businesses. Additional costs such as those incurred during calls and recurring expenses such as taxes and maintenance are way off the charts.

VOIP systems take away all of that. No specialized installations are required and existing hardware can be used including desk and mobile phones. Call costs are greatly reduced because calls are over the internet and are charged from your normal internet data subscriptions.

Taxes, repairs, and maintenance are taken care of by VOIP service providers and are built into subscriptions that are so low, it could be said that they cost nothing. In fact, by using VOIP, statistics have shown that small businesses can save anything between 11 and 74% on phone bills. If that isn’t enough reason to move to VOIP, I don’t know what is.

• MOBILITY: A major disadvantage of the traditional PBX is that it can only be used in-office. Unless, of course, you are comfortable moving from one place to another with a desk phone tucked in your pocket.

Since VOIP uses the internet, it can be used across a variety of devices; desktop computers, laptops, tablets, smartphones, and even desk phones. This means that users can carry their small businesses wherever they go as long as they have an internet-connected device. Employees don’t need to physically be at the office, they can do their jobs efficiently from anywhere.

• SCALABILITY: VOIP ensures that your business and phone system grow in tandem. It allows for the seamless integration of a large number of new users at no significant cost.

On the other hand, consider what you would need to do with a growing business if you are using the traditional PBX. You would have to buy expensive hardware, prepare a larger space, and install them. Let’s not forget about the spike in phone bills that is sure to follow.

• ADDED FEATURES: Traditional PBX has quite a small number of features compared to VOIP. With the former, you could get features such as voicemail, call hold, call transfer, caller ID, and call recording. Communication channels are also restricted to voice channels.

But with VOIP, you get all that together with automated callback, video calling, instant team chatting, file sharing, social media access, call transcription, CRM and other third-party integrations, etc.

There are also advanced features such as IVR and ACD that could make a very small business seem big and a business in an entirely different location, seem local.

• THE BOTTOM LINE

Like everything else, VOIP has its drawbacks, prominent among which is its reliance on the so-called broadband internet connection. But that is hardly an issue in most places.

In the end, the benefits far outweigh the costs. VOIP is revolutionizing the industry and turning small businesses into large, profitable ones. If you want the same for your business, then you had better jump on a call with (YOUR COMPANY NAME). We can help you set up in no time, and have you saving more money on phone bills than you could ever imagine.

The Covid-19 pandemic has also opened the eyes of more businesses to the infinite possibilities of the internet. Many businesses now run hybrid or completely remote operations. And VOIP is at the heart of it all. If you haven’t tapped into the infinite possibilities presented by this technology, you risk having your business left behind at best.

Much of the features you or your business will be able to enjoy depends on the VOIP service provider you choose. With the right service provider, you could get lots of amazing features that suit your needs. What’s more, you could get all of that at a giveaway price when compared to your traditional telephone service. Sounds interesting, right? It gets better depending on your service provider of choice.

PrimeCall, as a VOIP service provider, offers cloud-based solutions that are both scalable and packed with features. Here are Some of PrimeCall’s solutions:

1. MOBILITY

Traditional PBX systems are more or less fixed. It is practically impossible to have one in your pocket everywhere you go. PrimeCall incorporates features that ensure you can take your business wherever you go. You can use any of your devices as long as they are connected to the internet. Some of PrimeCall’s features that make this possible include:

iPhone/Android smartphone app: With this app, you are essentially carrying your office extension with you on your iPhone or Android smartphone.

Chrome Extension: If for some reason you would rather use your computer in lieu of your smartphone, this feature lets you do just that. It also incorporates a click-to-call feature that allows you to dial automatically from your browser.

2. SOFTWARE INTEGRATION

The ability to integrate your telephone services with software such as a Customer Relations Management (CRM) tool is one of the most desired features of VOIP. PrimeCall provides a developer-friendly phone system that easily incorporates CRM. This will make tracking and management of sales leads and customers more efficient. Organizing client information will also become a seamless affair, saving time, and ensuring productivity.

3. NEVER MISS A THING

It is easy to miss out on critical information with traditional PBX systems. For instance, it is all too easy to miss a call and not realize it. This could cause you to lose good business. Here are some PrimeCall’s features that ensure you never miss out on anything:

Missed Call Notification: this feature takes missed call notifications directly to your email. That way, you have a second chance even if you fail to see it on your device call logs.

Call Recording: Monitor or listen to incoming and outgoing calls at any time.

Call Log Analytics: Get well-arranged information on inbound and outbound calls. Everything you need to keep track of leads, prospects, and clients at your fingertips.

4. ALL-IN-ONE COMMUNICATION

As opposed to the traditional telephone system where you can only make and receive voice calls, PrimeCall’s VOIP services include a lot more functionalities. It supports and manages all types of communications with ease including voice, e-mail, facsimile, instant messaging, call conferencing, etc. All you need do is use whichever you are most convenient with at any one time.

5. MORE AND MORE

PrimeCall possesses a plethora of other features that can make your business communications stand out, ranging from sequential dialing to 3-way conferencing; from instant call back to group voice mail; from custom messages to fax machine integrations. The list goes on. We ensure your company has access to all our innovative tools regardless of the size of your business.

6. CUSTOMIZATION

We understand that you may want only features that suit your exact needs. That’s quite okay. PrimeCall gives you access to various customization options. And we’ll be there to guide you every step of the way.

Finally, your VOIP service provider should be able to save you a lot of money. This is, in fact, one of the most important reasons why many businesses have employed our services. Our prices are reasonable. And unlike other traditional telecom providers, the price we quote already includes tax and fees. Thus, you can rest assured that there will be no surprises on the bill at the end of the month. Visit our website www.primecall.com for more information about our services.