There are countless planning options for the flow of calls

For example:

• According to fixed hours on weekdays
• according to calendar
• according to the caller ID number
• By entering a secret code
• Managed by code (manual switch between day and night mode)
• By extension status

Setting up a schedule allows us to associate different recordings and different routers to different time ranges, different hours to different focal points, you can record a happy holiday overture that will be played during the holidays, define the hours of activity on the holy day, and everything will be done automatically.

A professional call center starts with a flexible and smart system that allows:

• Entry, exit, break, and the data analysis of shift time and breaks
• Hot desk/virtual extension, allows representatives to work from different positions but take the personal settings with them (phone number, voicemail, and the data is saved for a user)
• Redial

Displaying the name of the company or department the caller dialed.

Examples:

• If several companies operate in the same office, we will display on the phone screen the name of the company they called
• If the same representative handles an incoming call from two different departments, he will see on the display what the caller pressed (support/sales).

Integrating cellular devices as an integral part of the organization’s communication system.

Numbers from different countries in the world can be connected to the switchboard to receive calls and make calls with matching identification

Various CRM software already supports the option of dialing with a click or popping up a customer portfolio window in an incoming call.
Ask us if your work processes can be improved by linking systems

Using API interfaces of PrimeCall Unified Communication, operations can be performed from websites, software, etc.

For example:

• Add a contact to the phone book
• Enter a callback phone number
• read a given or pull a call recording

And many more options

Ask us if your work processes can be improved by linking systems

• Response according to schedules
• Queue management with the announcement of the caller’s location and estimated waiting time
• Intelligent distribution of calls to extensions/switchboards

Receiving faxes to email as an attached PDF file.

and sending a fax from the email from any email software and from anywhere and receive a sending confirmation.

• Detailed history and report generation
• conversation recording
• Management of recordings: download, listen, send to email

You can dial from the browser and from various programs such as Google Outlook, instead of dialing the number on the phone, simply click on the number on the computer.

The call routing system provides an immediate response to incoming calls and efficient handling in directing calls to their destination.

• Unlimited voice menus that enable precise routing to the destination
• Routing according to operating hours of departments
• Activating functions, for example: press 5 to send a business card via SMS or a link to navigate to us.
• Play information, directions, operating hours, promotions, etc.
• Analyze router performance in the statistics interface

Extensions can be connected anywhere in the world

The “waiting circles” feature is designed to give the business owner the tools to define how calls will be answered and routed to their destination properly.

In the waiting circle, the customer will join an existing queue of waiting people, will receive a report on his position in the queue and estimated waiting time.

The operator will receive the next call in line after a predetermined timeout, and after the system has chosen him to receive the call according to the predetermined parameters (who answered more calls?, who answered last? etc..).

When the operator answers the call, he will hear a recording announcing how long the customer has been waiting, which will help the operator prepare for the call if the wait was longer than usual.

Moving to a new office couldn’t be simpler – just take the phones to the new office, connect to the network and the switchboard works